Shipping & Returns

Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. PongOn LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if PongOn LLC believes that customer conduct violates applicable law or is harmful to the interests of PongOn LLC and its subsidiaries.
  • Privacy Policy
  • PongOn LLC use of personal information that you may submit to PongOn LLC through this Web site is governed by the PongOn LLC Privacy Policy.

“We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only.  Your personal information is secured via SSL (Secure Socket Layer) Technology”.


  • Shipping & Delivery
  • At this time, PongOn LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands and Canada; internationally to a growing number of countries.   The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

International orders

Goods purchased on the internet are required to be cleared from Customs control when those goods arrive in most countries.  The value of the imported goods and the method of arrival determine how the goods are cleared for delivery to you and what duty, taxes and charges may apply. 

In many countries a product sold for less than say one thousand US dollars may not require any duty.  Each country is different and it is up to you the purchaser to pay any of these duties/fees.  When I ship to a foreign country I place a value of $10.00 on the product to help reduce any fees.


  • Warranties
  • The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. PongOn LLC makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. PONGON LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL PongOn LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    -- OR Depending on State --

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by PongOn LLC.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. PongOn LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not PongOn LLC.

    The inclusion of material on this server does not imply any endorsement by PongOn LLC, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.  The PongOn product is recommended for indoor use.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although PongOn  LLC tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.


Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). PongOn LLC reserves the right to change its payment procedures at any time without prior notice to you.

You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges.  We will also be glad to exchange the damaged merchandise.  Please return in original box with packing materials and all parts.  Ship to Pongon PO Box 298 Byfield, MA 01922-0298 

If you have any questions, please call and leave a message @ (877)938-1688 or email us at and we will get back to you within 24-hours M-F.  Please leave contact information.